Customer Service Representative
₦100,000 – ₦100,000 / month
About the role
234 Talent Solutions is looking for a friendly, professional, and responsive Customer Service Representative to serve as a first point of contact for clients. The Customer Service Representative will handle customer enquiries through calls and messages, provide accurate information, resolve basic issues, and ensure enquiries are directed to the appropriate team when further assistance is required. Employment Type: Full-Time Work Arrangement: Remote Work Schedule: 5 days per week Salary: ₦100,000 monthly
Responsibilities
* Answer customer enquiries through phone calls, WhatsApp, email, social media, and other approved communication channels. * Respond to customer messages promptly and professionally. * Provide accurate information about 234 Talent Solutions’ services. * Understand customer needs and enquiries. * Direct enquiries to the appropriate department when further assistance is required. * Refer sales-related enquiries and potential clients to the Sales & Business Development Team. * Refer specialized enquiries to the appropriate team * Maintain a professional and helpful tone in all customer interactions. * Protect confidential customer and company information. * Provide regular reports on customer service activities and common enquiries.
Requirements
* Previous customer service, call center, receptionist, administrative, or client-facing experience is an advantage. * Excellent verbal and written communication skills. * Friendly, patient, and professional attitude. * Strong listening and problem-solving skills. * Ability to communicate clearly and professionally with different types of customers. * Comfortable handling phone calls and multiple messaging platforms. * Good computer and internet skills. * Ability to learn and explain company services. * Strong organizational and follow-up skills. * Ability to remain calm when handling complaints or difficult customers. * Good judgment when determining when to resolve, escalate, or refer an enquiry. * Ability to work independently and as part of a team. * Reliable, responsive, and punctual. * Must be available to work 5 days per week remotely. Key Goal The Customer Service Representative should ensure that every customer enquiry receives a prompt response and is either resolved or successfully directed to the appropriate person or department.
Applications close on 22 August 2026.
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